Store Policy

Artistic license

Given that our products are handmade/ handcrafted, it is very rare that two bars of soap will look exactly the same. We ask that you expect differences in our designs from time to time. 

Privacy & Safety

Any information that you provide to us will be kept 100% confidential. your information will never be sold to any organization. Your email address will be used to keep you informed about information regarding SmoothStone Luxury Spa Essentials sales, newsletters, changes, and events. You will always have the option to unsubscribe from our email list at anytime.

Custom soap policy

SmoothStone Luxury Spa Essentials offers you the chance to fully customize your own soap from scratch.  To start the process, fill out the custom soap request form to submit an inquiry. In response you will receive a full ingredients list (with additives, exfoliatiants, scents, colors,etc.) and a catalog that you can browse to see some of our past work to use as a sample to give you an idea of what your finished product will look like. You will also receive a document with instructions on  how to care for your soaps once they are shipped to you.

NOTE: All of our soaps are made from scratch so when the soap is made they are able to be used after 48 hours of saponifying (solidifying) but it is suggested that the longer the soap cures the harder the bar becomes and the longer it will last, hence the 4-6 week cure time. 

After you let us know your customization preferences, we will send you an invoice with a summary of what you requested. Once the invoice is paid, the creation process goes starts. After the soap has set and has become hard enough to handle the soap and the care information will be shipped to you. 

Ready to order? Submit your request for information here.

Payment Methods

- Credit / Debit Cards

- Offline Payments