Shipping & Returns

SHIPPING POLICY

Handling time is usually within 12 hours but in rare circumstances such as the holiday season, handling time is no later than 12-24 hours including when we experience an increase in order volumes. After ordering, you can expect us to be in contact with you about tracking number(s) for your orders. We obtain a tracking number for each and every order that is shipped out as well as an estimated delivery date. You can expect us to provide this information to you once your order is shipped out. 

Fun Fact: When we pack and ship products to you, we sometimes utilize previously used packaging material as our way of recycling. 

Return & Exchange Policy

Thank you for visiting SmoothStone Luxury Spa Essentials. We sincerely hope that you are enjoying your shopping experience so far. We understand that order mishaps may happen every once in a  while and if they do we will be here to fix it. However, you do need to understand that due to the nature of the business returns will not be accepted unless the following criteria is met: 1). The product must be unopened and in its original packaging. 2). The return is a result of our error or you meant to order a different item. In these cases, the item may be returned and either exchanged or a refund can be given.  The shipping cost of the return is 100% covered by us. You must also have a copy of the original packaging slip to show proof of purchase. 

If you are unhappy for any reason due to the quality of an item, you can choose between an exchange or a refund. No questions asked.

Please note: You have up to 14 days after the delivery date to return or exchange an item. As stated previously, SmoothStone Luxury Spa Essentials will cover the cost of return shipping. In the event of a refund request, refunds can take 7-10 business days to process depending on payment method used at the time of purchase.

How to start the process? Contact us at: support@smoothstoneluxury.com and explain the issue you are having, provide the order number, and mailing address to ship the replacement to and return instructions will be provided.